Sell hours and visits, not promises nobody tracks.
From quote to closed service: SLA contracts, skill-based dispatch, the technician’s day on their phone even without signal, approved hours per task and SIAT invoicing. For technical service, third-party maintenance, installers and consultancies.
What your business lives with today
- Dispatch happens by phone and two visits end up at the same time.
- You send the technician who can’t fix it and have to go back.
- Team hours get pieced together at month-end from chats and memory.
- Nobody knows which contract makes money and which one eats the margin.
What you’ll measure
Sample indicators with illustrative data. In MKA they are computed live from your operation.
A day in your business
One service, from quote to cash
Opportunity
The customer’s request enters the sales pipeline with its probability and source.
CRMTry it right here
Dispatcher, technician and customer: one order on three screens.
Assign with clash detection, run it in "My day" through to the signature and watch the customer follow the visit without logging in.
Try it right here
Compare versions, send the PDF and the customer signs.
Changes between versions are highlighted, the customer signs the PDF and when the signature is recorded the CRM opportunity is won automatically.
Try it right here
Preventive maintenance for your customer’s equipment.
From the hour meter to the preventive order closed on the technician’s phone, with parts, photos and signature.
Try it right here
From the finger on the clock to the month’s payroll.
The team clocks in on the biometric reader, HR builds the monthly summary with leave and syncs it to payroll without re-typing.
Your dashboard
The dashboard of a business like yours
Real MKA widgets, which each user arranges as they like.
86.5 %
Compliance
2
Overdue
5
Due soon
Handle overdue and soon-due work orders first.
Collect first what is aging the most.
Measure whether credit policy shortens or stretches collection.
| Product | Sales | Profit | Margin | Class |
|---|---|---|---|---|
Porcelanato 60×60 Beige Cerámicos | Bs 452 k | Bs 186 k | 41.2 % | High |
Grifería monomando cromo Grifería | Bs 240 k | Bs 92 k | 38.5 % | High |
Pintura látex 18 L Pinturas | Bs 417 k | Bs 142 k | 34.0 % | Mid |
Inodoro one-piece Sanitarios | Bs 262 k | Bs 78 k | 29.6 % | Mid |
Cable THW 2,5 mm Eléctricos | Bs 518 k | Bs 118 k | 22.8 % | Mid |
Cemento IP-30 Obra gruesa | Bs 2.32 M | Bs 265 k | 11.4 % | Low |
Rank products by margin to decide what to push and what to reprice.
Know the net position: cash plus receivables minus payables.
See at a glance whether the year is on track: sales, close rate, open orders and cash.
Compare each month with last year and anticipate the season.
Rank products by margin to negotiate costs and prices.
Replicas of real MKA dashboard widgets, with illustrative data.
Included reports
The questions management asks every week, answered.
Am I meeting the response times committed to each customer?
What share of cases do I fix without a return visit?
How many visits does each technician complete?
Which service contracts make money, and which don’t?
How long does a service take from request to close?
Which pending services have been waiting the longest?
How many hours did each person put into each project?
How much do I expect to bill, based on each opportunity’s probability?
Which customers have owed me for over 90 days, and how much?
All-in-One
The modules you’ll use
A month with MKA
What it looks like in a business like yours.
“The board suggests the technician by skill and warns me when two visits clash. Technicians close the order with the customer’s signature even in a basement with no signal, and customers no longer call asking when we’ll arrive.”
FAQ
Can the technician work offline?
Yes. The "My day" view is offline-first: it stores the queue, times and signatures, and syncs them when the signal returns.
Can I invoice at the customer’s site?
Not from field service: the invoice is issued from the invoicing module.
Does it work if I sell consulting hours, not visits?
Yes. Projects log hours per task with an approved weekly timesheet, and earned value shows whether the project is within cost.
See MKA running for service companies like yours.
In 30 minutes we walk through your real flow: from sale to invoice, from stock to journal entry.