Satisfaction (CSAT)

Find out which shift leaves customers unhappy, and why, this very week.

When the purchase ends, the customer rates with an emoji and picks a reason on the customer display. The POS shows the shift’s CSAT and the back office analyzes metrics, comments and the drivers that weigh most.

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Without MKA

You learn about bad service from a public review, weeks later.
Nobody fills paper surveys and they don’t say why.
You can’t compare morning-shift service with the night shift.

What you’ll measure

CSAT

87,4 %+3,1 pts

satisfied responses

Responses this month

6.210+14 %

Dissatisfied customers

6,1 %−1,9 pts

Gap between shifts

5,2 pts−4,3 pts

best vs worst shift

Sample indicators with illustrative data. In MKA they are computed live from your operation.

Try it right here

Answer as a customer and see which shift is slipping.

On the left, the screen the customer taps by the till: emoji and reason. On the right, the manager’s dashboard by shift, which updates live and flags the heaviest driver and the lowest shift. Press "Watch it run" to see it play by itself.

Example flow

From an emoji to a better shift

Step 1/5

The sale ends

The POS closes the sale and signals the customer display.

Point of sale (POS)

Benefits

Why Satisfaction (CSAT) in MKA

One tap from the customer

Emoji survey with reasons on the customer display, right at payment.

CSAT per shift

The POS shows the shift indicator so the team can react on the spot.

Drivers that matter

Analysis of satisfaction and dissatisfaction drivers and of comments.

Configurable

Surveys and a reasons catalog tailored to you, with import and export.

In detail

Everything included

Capture

Emoji survey on the customer display
Reason selection
Per-shift CSAT indicator in the POS

Analysis

Satisfaction metrics
Comment analysis
Satisfaction drivers
Shift summary

Configuration

Configurable surveys
Reasons catalog
Import and export

All-in-One

Connects with

Data flows between modules on its own: no integrations, no exporting or importing.

Customer displayA second screen that sells, informs and asks how it went.Point of sale (POS)A fast till that keeps selling and invoicing even when the internet drops.LoyaltyPoints, stamp cards and rewards that accrue on their own.

FAQ

Does the customer have to type anything?

No. They pick an emoji and a reason with two taps on the customer display.

Can I change the reasons?

Yes. Surveys and the reasons catalog are configurable, and can be imported and exported.

See Satisfaction (CSAT) with your data.

In 30 minutes we walk through your real flow: from sale to invoice, from stock to journal entry.

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