Dispatch board
Drag and drop with schedule-clash detection.
Field service
The right technician, in the right place, first time.
Drag service orders to the right technician with clash detection and skill-based suggestions. The technician sees "My day" on their phone, even without signal, and your customer follows the visit through a link without logging in.
Without MKA
- Dispatch happens by phone and two visits end up at the same time.
- You send a technician who can’t fix it and have to go back.
- The customer calls every hour to ask when you’ll arrive.
What you’ll measure
First-time fix rate
87,4 %+7 pts
MTTR
3,6 h−1,1 h
mean time to repair
SLA compliance
95,2 %+4 pts
Technician utilization
78 %+9 pts
Sample indicators with illustrative data. In MKA they are computed live from your operation.
Try it right here
Dispatcher, technician and customer: one order on three screens.
The dispatcher assigns (the board catches clashes and suggests a technician), the technician runs the order in "My day" on their phone, offline-first, through to the customer signature, and the customer follows the visit on their link without logging in. "Watch it run" plays it for you.
Example flow
From customer call to closed service
Step 1/6
Service order
It is logged for the customer site (with coordinates) and its installed base, with the work type.
Benefits
Why Field service in MKA
Technician suggestion
Suggests a technician based on the skills and levels the work type requires.
"My day" without signal
Offline-first web view with queue, signature, geolocation, time logs and van stock consumption.
Customer tracking
A public link shows the visit status without the customer logging in.
Contracts with SLAs
SLA entitlements per contract, contract-based preventive plans and a compliance board.
Service KPIs
First-time fix rate, MTTR, SLA compliance and technician utilization.
In detail
Everything included
Orders and customers
- Service orders with a 12-state lifecycle
- Customer sites with coordinates
- Installed base and work types
Dispatch
- Drag-and-drop dispatch board
- Schedule-clash detection
- Suggest technician by skill matching
- Technicians with skills and levels, and territories
Technician in the field
- Offline-first "My day" web view
- On-screen signature, geolocation and time logs
- Van stock consumption
- Public tracking link without login for the customer
Contracts and KPIs
- Contracts with SLA entitlements
- Contract-based preventive plans
- SLA compliance board
- First-time fix, MTTR, SLA and utilization
All-in-One
Connects with
Data flows between modules on its own: no integrations, no exporting or importing.
MaintenanceCalendar or usage-based preventive, work orders and failure analysis.InventoryMulti-warehouse stock with approved transfers, kardex and counts that add up.Dashboards107 widgets you drag, resize and put on the office TV.Report BuilderBuild your own reports across 21 business objects, without asking IT.
FAQ
Can technicians work without internet?
The "My day" view is offline-first: it keeps the queue, time logs and signatures and syncs them when signal returns.
Can we invoice at the customer site?
Not from field service: invoices are issued from the billing module.
More in Projects & operations
See Field service with your data.
In 30 minutes we walk through your real flow: from sale to invoice, from stock to journal entry.